Background

California Sleep Solutions provides sleep testing, treatment, and patient support across multiple locations in California. As the practice expanded, the team needed to strengthen bilingual communication with patients who spoke Spanish and improve operational efficiency behind the scenes.

“We wanted to bridge that gap with our Spanish-speaking patients,” says Kristin, Director of HR and Operations. “So we reached out to Remote Leverage to bring on bilingual independent contractors who could help us better serve our patients.”

The Challenges

The leadership team, led by CEO Wade, had experience working with VAs from other providers in the Philippines, but they wanted to explore new talent pools in Latin America for better time zone alignment and cultural connection with their patients.

While confident in the idea, they were unsure what to expect from a new partner. They needed:

• Professional, bilingual candidates fluent in English and Spanish
  
  
• A simple hiring process without major disruptions
  
  
• Support from a recruiter who could understand healthcare operations and patient-facing roles

The Remote Leverage Experience

The process began with an initial discovery call between Wade and Ian, which led to collaboration with hiring manager Torin.

“Torin set up six interviews for us,” Kristin recalls. “He came prepared with structured questions that helped us evaluate each candidate’s communication, professionalism, and experience. I added a few of my own to round it out, and we spent about fifteen minutes with each applicant.”

Key highlights

• Professional interview coordination: Torin guided the process seamlessly and made scheduling easy.
  
  
• High-quality bilingual candidates: Applicants came from Mexico, Peru, and Colombia, all fluent in English and Spanish.
  
  
• Excellent communication and tone: Kristin noted that candidates not only sounded confident but “you could hear them smiling,” reflecting warmth and empathy that fit patient-facing roles.
  
  

The outcome: two bilingual Clinical Patient Service Representatives hired directly from the first round.

“Everyone’s English level was excellent. Most sounded like they were right next door. It was easy to understand them, and I know our patients will feel the same way.”

The Outcome

The two new hires are already fully onboarded and supporting patient communications, insurance coordination, and scheduling.

Kristin describes the transition as smooth, professional, and efficient.

“It’s been very easy to connect with our new hires remotely. They’re experienced, eager to learn, and already contributing to patient care.”

Results at a Glance

✅ Hired two bilingual Clinical Patient Service Representatives
✅ Interviewed six highly qualified applicants in one coordinated process
✅ Improved patient communication with Spanish-speaking patients
✅ Reduced hiring time while maintaining quality and compliance
✅ Smooth onboarding with ongoing engagement and support

Why Kristin Recommends Remote Leverage

“Our whole process has been great. The candidates were strong, the experience was easy, and we’d absolutely recommend Remote Leverage to other healthcare companies.”

By partnering with Remote Leverage, California Sleep Solutions gained reliable bilingual support that strengthened patient communication and gave their in-house team more time to focus on clinical care and operations.