Operating in one of the most competitive automotive markets in the United States, Jeremy knew he needed to streamline operations if he wanted to grow. Every minute spent on the phone or in admin work was time taken from running the shop and serving customers.
But as a local business owner, Jeremy hesitated to hire internationally.
“I struggled with pulling the trigger on using an international hire. I felt a little bad about spending dollars outside my community.”
After crunching the numbers, he realized that hiring one virtual team member through Remote Leverage would save enough to fund two additional technician hires locally. That decision actually multiplied his community impact rather than taking away from it.
Jeremy needed help managing calls, scheduling, and customer inquiries, but he had no prior experience hiring overseas. His main concerns were communication quality, professionalism, and training time.
He wanted someone who could represent his business well on the phone, understand U.S. customers, and start delivering value quickly.
Jeremy partnered with Remote Leverage to handle everything from vetting to onboarding.
“They brought me a candidate that wouldn’t leave me with a communication challenge. It wasn’t what I expected when you think of offshore support. The professionalism was on another level.”
Highlights of the process
The chosen hire had a bachelor’s degree in dentistry, a unique background that reflected discipline, polish, and communication skills. Those qualities transferred perfectly into the automotive service environment.
Jeremy’s new team member began answering calls and assisting customers almost immediately after a short training period. Within weeks, he was handling inquiries independently and suggesting improvements to systems and communication workflows.
“With minimal training, he was already at a profitable standard. He’s been working outside of hours to learn our systems and even researching better communication processes.”
The result:
✅ Faster response times for customers
✅ Freed up local staff to focus on technical work
✅ Improved professionalism and consistency in customer communication
✅ Immediate cost savings that allowed reinvestment in two new technicians
“The quality of candidates was outstanding. I was impressed by how professional and well-prepared they were. I’d 10 out of 10 recommend Remote Leverage to other business owners.”
Remote Leverage helped Jeremy solve a key challenge: scaling his business without sacrificing local jobs or quality. By pairing him with a vetted, highly skilled professional, the company allowed him to reinvest more in his team and community.
For Jeremy, hiring internationally was not about outsourcing. It was about unlocking capacity. With a Remote Leverage VA now managing customer communications, his shop can focus on what it does best: repairing cars, serving customers, and growing stronger in the heart of Texas.
