Case Study: My Repair App Hires a Proactive Tech Support VA in Days

Background

Emporia Consulting builds and maintains revenue systems for its clients. Steven already managed a distributed team with three Philippines-based VAs, but he wanted to test a new approach. He was looking for a higher communication bar, strong GoHighLevel skills, and a fast, low-lift hiring process.

A client referral from Michelle Mitchell pointed him to Remote Leverage.

 

The Challenges

Steven needed to hire quickly without pausing client work to run sourcing, screening, and scheduling. Time zones, back-and-forth communication, and test tasks had slowed his previous self-led hiring cycles. He wanted a partner who could handle the heavy lifting and help him compare top-tier candidates in one clear session.

 

The Remote Leverage Experience

Steven’s journey started with an initial call with Della that felt like a fit check, not a hard sell. She answered questions and handed him smoothly to Ivan, the hiring manager.

  • Tight scope: Language level, time zone preferences, and day-to-day responsibilities clarified up front.

  • Structured interviews: Ivan organized a single block where all finalists joined one after another.

  • Smart facilitation: Ivan jumped in with questions Steven had not considered, then paused between candidates to debrief and refine.

  • Quality pipeline: Multiple applicants met the bar for English fluency and technical skill. If Steven wanted more, the team was ready to line them up.

“We got all interviews done on one call. Ivan asked questions I did not think of and kept the process smooth.”

 

The Outcome

Steven selected a finalist on the first interview block, then moved straight into onboarding. Hiring agreements went out quickly, and the new VA started the following week.

Early results:

  • GoHighLevel automations moving faster

  • Cleaner delegation from Steven to a dedicated specialist

  • Higher communication quality compared with past hires

  • Founder time reclaimed for client strategy and growth

“It was quick and safe. They stayed in communication and handled what I did not have time to do.”

 

Why Steven Recommends Remote Leverage

Steven has hired on his own through platforms like OnlineJobs and knows the time cost. Screening dozens of applicants, coordinating time zones, and paying for test tasks had been a drain.

“Remote Leverage took the heavy lifting off my plate. If you run a small team without HR, this is the solution. They get it done fast and support you the whole way.”

He notes the service will not be for everyone, but it is a strong fit for leaders who value speed, curation, and communication quality.

 

Results at a Glance

✅ Hire completed after a single interview block
✅ Multiple qualified finalists with strong English and CRM skills
✅ Guided facilitation that sharpened evaluation and reduced bias
✅ Faster automation delivery in GoHighLevel
✅ Less founder time spent on hiring tasks

 

Final Thoughts

Emporia Consulting needed a high-communication VA who could own CRM automation and free up leadership time. With a referral to Remote Leverage, Steven found a well-vetted hire through a simple, structured process and had the new teammate delivering in the first week.