Background

NVR Solutions is an independent dealer for Pitney Bowes, one of the leading U.S. manufacturers of mailing and shipping equipment. As the business grew, founder Ira Wernikoff needed help managing outreach and customer communications, but finding the right person was harder than expected.

He wanted someone with a professional presence, strong communication skills, and no heavy accent, ideally someone who could connect with both English- and Spanish-speaking customers in South Florida.

“I really wanted somebody who could speak Spanish when needed,” Ira recalls, “but still sounded local, not like they were calling from overseas.”

The Challenges

Like many small business owners, Ira faced the challenge of limited time and no clear hiring process. He had spoken to several outsourcing companies before, but most lacked organization and follow-through.

“I talked to a lot of companies, and it just wasn’t clicking,” he says. “Then I connected with Miguel from Remote Leverage, and that’s when everything changed.”

Ira admits he’s not a “professional interviewer,” so the process felt daunting at first. He didn’t want to get stuck in endless interviews or make a rushed decision.

That’s where Remote Leverage stepped in.

The Remote Leverage Experience

From the first conversation, Ira noticed how structured and professional the Remote Leverage process was.

“Miguel was really the driving force,” Ira explains. “He was very organized, very businesslike, and he handled the process in a way that made it easy for me. He wasn’t pushy, and he didn’t try to sell me on anyone. He just helped me make the right choice.”

Remote Leverage coordinated the interviews, provided coaching throughout the process, and helped Ira quickly narrow down his options. Even his own service technician, listening from the side during one interview, gave a nod of approval: “That person sounds pretty good.”

That small moment helped Ira decide. “Instead of overcomplicating it, I said, ‘Let’s go with that one.’ I didn’t want to drag it out. I just wanted to start.”

The Outcome

Within days, Ira had the right candidate onboarded and supporting his business full-time. The hire wasn’t just a quick fix; it was a step toward building a stronger, scalable team.

“I think you have to look at this as a marathon, not a sprint,” he says. “If the person is willing to learn, be coached, and stick with you, that’s the right person.”

The experience also reshaped how Ira thought about outsourcing. “If I tried to hire in the U.S., it would have been too expensive, maybe part-time at best. With Remote Leverage, I got someone full-time, skilled, and motivated, at a fraction of the cost.”

Why Ira Recommends Remote Leverage

“Miguel and the team at Remote Leverage made the process simple. They lined everything up and put it on a silver platter. I didn’t have to figure out where to start. They did the legwork for me.”

For small business owners like Ira, that kind of support is invaluable. From organization and vetting to clear communication and follow-up, Remote Leverage provided a level of service that stood out from every other company he tried.

“I’d given deposits to other companies before and got nothing out of it,” Ira says. “Remote Leverage asked for a bit more up front, but it was worth every penny. They were professional from the beginning, and it showed.”

Results at a Glance

✅ Hired a full-time team member in under a week
✅ Reduced hiring costs by over 60% compared to U.S. rates
✅ Improved outreach with bilingual capability
✅ Streamlined hiring process with expert guidance

Final Thoughts

For Ira, the partnership with Remote Leverage wasn’t just about filling a role. It was about finding the right person, faster, and with less stress.

“They didn’t sell me anything,” Ira concludes. “They helped me buy, and that made all the difference.”