Frequently Asked Questions
We focus on four key regions:
- Latin America
- The Philippines
- South Africa
- Egypt
Our Latin American Virtual Assistants are especially popular with US businesses, thanks to their:
- Exceptional English fluency with minimal accents
- Strong cultural alignment with US business practices
- Convenient time zone overlap with North America
We’ll guide you on which region best suits your specific needs, but the final choice is always yours.
Our partner company takes care of all payroll and compliance requirements for your Virtual Assistant. This means you can focus on growing your business while they handle:
- Tax compliance
- Payroll processing
- Legal requirements
- International payment regulations
It’s a simple, worry-free solution that ensures everything is managed properly and legally.
It’s simple – we charge a one-time flat fee, but only after you’ve found your perfect match. Whatever hourly pay you decide to pay goes directly to the Virtual Assistant you hire.
After hiring your Virtual Assistant, you’ll have access to a dedicated Customer Success Manager who will help ensure your success. They’re here to assist with:
- Reviewing performance
- Monitoring progress
- Training guidance
- Any other questions or requests
Virtual Assistant’s hourly rates depend on the skills and experience they have, and also the region you’re hiring from.
- Entry Level: $6-$7 per hour
- Highly Experienced: $8-$10 per hour
The hourly rate you agree to pay goes directly to your Virtual Assistant – we don’t take any fees from their pay.
The Virtual Assistant works directly for you while we make it simple and compliant. Here’s how:
- Your Virtual Assistant is your direct team member
- Our partner company handles all payroll and legal paperwork
- You save thousands annually with no ongoing agency fees
- Everything stays fully compliant without the administrative hassle
It’s the best of both worlds – direct hires with none of the complex paperwork or compliance concerns.
While it’s rare to have issues since candidates are thoroughly vetted by both our team and you, we understand the importance of finding the right fit. That’s why we offer:
- 6-month replacement guarantee at no extra cost
- Option to extend to 12 months guarantee for a small fee
- Unlimited candidate interviews to ensure you find the best match
This double-screening process (by us and you) helps ensure quality matches prior to hiring an applicant, and our guarantee gives you extra peace of mind that you’ll find the right Virtual Assistant for your business.
We maintain extremely high standards for English fluency. Here’s how we ensure this:
- All candidates must submit an English voice recording
- We review hundreds of applications daily, and we only select those with fluent English and minimal accents
- Only the best communicators make it through our screening
This strict vetting process for language skills means you’ll work with a Virtual Assistant who communicates clearly and professionally from day one.
Your Virtual Assistant will work according to your schedule and time zone. They’re accustomed to US hours, and you get to set the working hours that best fit your needs.
Yes, you can start with either part-time or full-time. The minimum is 20 hours per week, as our most qualified Virtual Assistants prefer stable positions with consistent hours.