Background
Operating in one of the most competitive automotive markets in the United States, Jeremi knew he needed to streamline operations if he wanted to grow. Every minute spent on the phone or in admin work was time taken from running the shop and serving customers.
But as a local business owner, Jeremy hesitated to hire internationally.
“I struggled with pulling the trigger on using an international hire. I felt a little bad about spending dollars outside my community.”
After crunching the numbers, he realized that hiring one virtual team member through Remote Leverage would save enough to fund two additional technician hires locally. That decision actually multiplied his community impact rather than taking away from it.
The Challenges
Jeremi needed help managing calls, scheduling, and customer inquiries, but he had no prior experience hiring overseas. His main concerns were communication quality, professionalism, and training time.
He wanted someone who could represent his business well on the phone, understand U.S. customers, and start delivering value quickly.
The Remote Leverage Experience
Jeremi partnered with Remote Leverage to handle everything from vetting to onboarding.
“They brought me a candidate that wouldn’t leave me with a communication challenge. It wasn’t what I expected when you think of offshore support. The professionalism was on another level.”
Highlights of the process
The chosen hire had a bachelor’s degree in dentistry, a unique background that reflected discipline, polish, and communication skills. Those qualities transferred perfectly into the automotive service environment.
The Results
Jeremi’s new team member began answering calls and assisting customers almost immediately after a short training period. Within weeks, he was handling inquiries independently and suggesting improvements to systems and communication workflows.
“With minimal training, he was already at a profitable standard. He’s been working outside of hours to learn our systems and even researching better communication processes.”
The result:
Outcomes
Avg. time to hire
Most Hired Role
Savings in cost
Why Jeremi Recommends Remote Leverage
Video: Jeremi Rainwater
Video: Jeremi talks about his experience hiring with Remote Leverage.
